Legal
Privacy Policy
Last updated: March 26, 2026
At Book Life Coach, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully. If you disagree with its terms, please discontinue use of the platform.
1. Information We Collect
Account Information
When you register on Book Life Coach, we collect your name, email address, password, and role (coach or client). For coaches, we also collect professional background, certifications, and specializations.
Payment Information
Payment transactions are processed securely through Stripe. We do not store your full credit card number. We retain transaction records, including amounts and timestamps, for billing and accounting purposes.
Session Data
We collect information about coaching sessions including scheduled times, duration, session notes (with your consent), and session outcomes to facilitate your coaching experience.
Usage Data
We automatically collect information about how you interact with our platform, including pages visited, features used, and device information such as browser type and IP address.
2. How We Use Your Information
Providing Services
We use your information to match clients with coaches, facilitate session bookings, process payments, and generate meeting links via Zoom.
Communications
We may send you transactional emails regarding your account, session reminders, booking confirmations, and platform updates. You may opt out of marketing communications at any time.
Improving Our Platform
We analyze usage patterns and feedback to improve our platform features, user experience, and service quality.
Legal Compliance
We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests.
3. Information Sharing
Between Coaches and Clients
When you book a session, your name and relevant profile information are shared with the other party to facilitate the coaching relationship.
Service Providers
We share data with trusted third-party providers including Stripe (payments), Zoom (video sessions), Supabase (database), and Cronofy (calendar integration), each bound by their own privacy policies.
No Sale of Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Security
Security Measures
We implement industry-standard security measures including encryption in transit (TLS), hashed passwords, and row-level security in our database. Access to personal data is restricted to authorised personnel only.
Data Breach Notification
In the event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by applicable law within 72 hours of becoming aware.
5. Cookies
Use of Cookies
We use essential cookies to maintain your session and authentication state. We may also use analytics cookies to understand how our platform is used. You can manage cookie preferences through your browser settings.
6. Your Rights
Access and Correction
You have the right to access, update, or correct your personal information at any time through your account settings.
Data Deletion
You may request deletion of your account and associated personal data by contacting us at privacy@booklifecoach.com. Note that some data may be retained for legal and financial compliance purposes.
Data Portability
You may request a copy of your personal data in a machine-readable format by contacting our support team.
7. Children's Privacy
Age Restriction
Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will delete it promptly.
8. Changes to This Policy
Updates
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a prominent notice on our platform. Your continued use of the platform after changes constitutes acceptance of the updated policy.
9. Contact Us
Privacy Inquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at privacy@booklifecoach.com.